Order Policy & Returns
RAUHhair.com Terms & Conditions
Welcome to rauhhair.com. This website is owned and operated by rauhhair.com. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement').
This agreement is in effect as of Mar 13, 2018.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
What We Offer
RAUHhair.com is your trusted provider of Raw Vietnamese and Cambodian bundles and closures/frontals. Our 5 collections consist of donor blend and single donor bundles with a variety of steam waved and natural textures. Our extensions comprise of a shed free weft and 100% cuticle aligned hair. The wefts are either single or double drawn and we also provide weft sealing as a service.
Payment funds are collected upfront. Order cancellations are accepted within 3 business hours of receiving your order. If the order is placed outside of regular business hours, please contact us within 3 hours of reopening on the following business day. If an order is cancelled the funds could take up to 5 business days to be reflected on your statement although the refund was issued on the same day of cancellation.
Orders with a billing/shipping address mismatch will not be accepted via our website unless authorized and protected through Paypal.
All Sales are FINAL. Due to the sensitive nature of the product we are unable to accept returns. In the event that the wrong item was shipped to you or you are not entirely satisfied with the product upon receipt, we will replace the product. You must contact our Customer Service Team within 3 business days of receipt and the hair must be in the original condition and packaging. We will not accept bundles or closures/frontals that have been worn, bleached, dyed, permed, where the wefts have been cut or the hair has been altered in any way.
Items Deemed Faulty
Very rarely an item may be deemed as faulty and at the sole discretion of management the item that is not in the original packaging can be exchanged. These instances are handled on a case by case basis.
FYI We do not recommend further bleaching of any closure/frontal, and in the event that the product becomes faulty due to this reason an exchange will not be accepted. If the bundles are altered by way of bleaching, excessive cutting or any other type of permanent alteration we will not honor an exchange on these items as well.
Shipping, Processing & Transit Times
Each individual texture will have it's own processing time. The processing time is necessary for several reasons and is the time BEFORE the order actually leaves our facility and is in transit to you. Processing times are clearly stated in the product information section of each product for your convenience. Transit times are the timeframes between your order leaving our facility and arriving to your address. These times vary based on your location and the shipping service you select at checkout. INTERNATIONAL Orders are shipped with an invoice for Customs purposes. RAUH Hair will not pay for Customs Duties/Value Added taxes as these are the responsibility of the recipient.
In the event that your package has not arrived to your shipping address and appears to be lost, please contact our Customer Service Team immediately so that we can initiate the necessary steps to retrieving the package. In the event that the package is not recovered we will send out a replacement order as soon as possible.
Please rest assured that we take all the necessary precautions to ensure that the best, and only the best product is sent to all of our customers. Every bundle/closure goes through a rigorous QA process from inception and then re-evaluated before shipment. We pride ourselves on quality and are dedicated to offering nothing less. Thank you for choosing RAUH Hair.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any rauhhair.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of rauhhair.com, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources
i. You agree to indemnify and hold harmless rauhhair.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
All content and materials available on rauhhair.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of rauhhair.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by rauhhair.com.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by rauhhair.com from our offices located in the state of GA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of GA, by accessing our website, you agree that the statutes and laws of GA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, GA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
P.O. Box 392181
Snellville, GA 30039
United States of America